AutoNation Chevrolet North Corpus Christi
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Chevy Tahoe heated steering wheel part
Written byon 09/15/2023
Letter from Chevy that National back order on part was no longer issue and parts were available. Letter gave direction to contact your local dealership for part availability and schedule time to get part installed. Waited 3 weeks for my appointment. Got to dealership 8am then waited until 10am that morning for service advisor to come back and tell me that they had the wrong part and the right part was still on National back order. They could not explain why the letters went out. Did not offer to reach out to Chevy and notify them that this issue was happening. Could not give me any idea if or when part would be available. Just wasted 2 hours of my Thursday morning. Very frustrating.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Joseph Lee on 09/20/2023
Dealer Response
Hi Jesse, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (361) 371-4040. We hope to hear from you.
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