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Gullo Ford of Conroe - The Woodlands


925 I 45 S, Conroe, TX 77301 (map)
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Yes (40) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Only go here if you literally have ALL day to spend there
Written by JustinHopkins on 06/11/2016

I came here after comparing other dealerships although they never would actually beat any of them I went ahead and went through them. That has been the worst thing I have done. Everything has been slow no one cared about your time. Even the negotiation process was slow it was like they made you wait on purpose because they had that little of respect for your time. They do NOT keep you informed either. I didn't find out till I was pretty much done signing the paperwork that they put me as a cosigner and not the owner of the vwhiclemail. It was my vehicle why would I want someone else's name as the primary buyer. They sent the papers home with me to get the cosigner to sign them then when I returned them instead of checking to see if it was all complete and give me my copy they say oh well we will let you know and mail you your copies because why should they be expected to do something right the I am on their time right . Overall go on down to planet ford I didn't listen to my friends which I now regret.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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justinhopkins on 06/29/2016
Not only was I lied about in the buying process but they didn't apply my 250 down payment assistance or my 500 college assistance I asked two times about pulling up transcripts to which no one obliged me at the dealership. When my paperwork was finally returned to me I checked for myself and surprise surprise yall lied it was no where in there the 250 or 500.
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gulloford on 06/14/2016
Dealer Response
Justin, thank you for taking the time to give us your feedback and I am so sorry about the miscommunication. The negotiation process took a bit longer than usual because the cosigner was not present and it took a bit more time to get all their paper work in. I also apologize that it was not thoroughly explained in finance why your cosigner was put as the primary buyer, but this had to be done for credit purposes. The bank would not allow the purchase of the vehicle to be made with you as the primary buyer. If you have any other questions or concerns please do not hesitate to reach out to your salesman or to a manager, we want you to be 100% satisfied in your purchase.
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