Gullo Ford of Conroe - The Woodlands

DO NOT TAKE YOUR CAR HERE FOR SERVICE-IT’S A CRAP SHOOT! Dishonest/Lying/Misleading! Not going to give many details-you don’t want to hear them. Vehicle was towed in with simple check engine light on. Emily said they might get to it in 3 weeks, 3 1/2 weeks later said it needed a transmission & they were booked up for another 4 months & we were welcome to come get it & take it somewhere else. Yada Yada Yada. We picked it up about an hour later & went to another big well known dealer for our business. Yes I was rude to them on the phone-as rude as anyone would be who’s charged almost $300 for basically storing the car for almost a month, diagnostic fee for reaching under the dash & reading a code scanner. REALLY!? Ashame-we’ve had the same car there for service before that was acceptable, slow but acceptable, no complaints before. Of course there’s more to it but it doesn’t matter. Don’t know how long Emily has been in this line of customer service work-she’d have a better career cleaning houses or something.