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Gullo Ford of Conroe - The Woodlands


925 I 45 S, Conroe, TX 77301 (map)
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Yes (40) No (3)
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Dealership Sales Review

2 out of 5 starssales Rating
Worst car buying experience
Written by Siddiqq on 11/10/2022

One of my work car buying experience. I still don't have a clue why the sales person so rude and insulting when dealing with a simple car sale discussion from first sight till last. I bought a pre-owned cadillac escalade platinum here. Adam was very hard to work with. When asked a basic question on Escalade 3rd row, he says he is not a cadillac designer ( as If I am a fool to ask ) and similar was the dry response for the entire dealing. Worst part, after all paperwork, I gave check, the car had a check engine light which I pointed out and then I was blamed for that check engine light saying during my test drive, when I reved the car to hear engine soundness, that caused the check engine light which was a total B.S bocz after they temporarily clearing the check engine light, it came back 3 days after delivery. Then car had 3 more major issues, it was advertised with all options workings. I didn't even drive 100 miles, check engine light was on, transmission error. 1. Check engine 2. the adaptive cruise dont work or nor regular cruise 3. The center control LCD's bottom half screen touch does not work 4. Parking assist dont work. When I reached out to same sales rep and texted these issue, they refused to respond, reached out to dealer manager no one responds.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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JEFFREY MURRAY on 11/11/2022
Dealer Response
We are sorry you are not happy about your experience in purchasing your Escalade. You purchased the vehicle completely AS-IS and were also shown and signed a Carfax, a We Owe stating nothing owed or due, a Memorandum of Understanding of a Non-Warranty Sale stating the AS-Is condition. It has been noted you purchased a Extended Service Plan and then cancelled it a few days later. You contacted the Mgr and he also gave you the opportunity to return the vehicle which you declined. You are certainly welcome to come in and review the documents you agreed to or you may come in and trade the vehicle for another which if you are not happy with the vehicle you can do at any dealership. Again, our apologies for your disappointment with the vehicle you chose. Sincerely, The Mgmt.
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JM on 11/11/2022
Dealer Response
We are sorry you are not happy about your experience in purchasing your Escalade. You purchased the vehicle completely AS-IS and were also shown and signed a Carfax, a We Owe stating nothing owed or due, a Memorandum of Understanding of a Non-Warranty Sale stating the AS-Is condition. It has been noted you purchased a Extended Service Plan and then cancelled it a few days later. You contacted the Mgr and he also gave you the opportunity to return the vehicle which you declined. You are certainly welcome to come in and review the documents you agreed to or you may come in and trade the vehicle for another which if you are not happy with the vehicle you can do at any dealership. Again, our apologies for your disappointment with the vehicle you chose. Sincerely, The Mgmt.
Report