Gullo Ford of Conroe - The Woodlands
Dealership Sales Review
One of my work car buying experience. I still don't have a clue why the sales person so rude and insulting when dealing with a simple car sale discussion from first sight till last. I bought a pre-owned cadillac escalade platinum here. Adam was very hard to work with. When asked a basic question on Escalade 3rd row, he says he is not a cadillac designer ( as If I am a fool to ask ) and similar was the dry response for the entire dealing. Worst part, after all paperwork, I gave check, the car had a check engine light which I pointed out and then I was blamed for that check engine light saying during my test drive, when I reved the car to hear engine soundness, that caused the check engine light which was a total B.S bocz after they temporarily clearing the check engine light, it came back 3 days after delivery. Then car had 3 more major issues, it was advertised with all options workings. I didn't even drive 100 miles, check engine light was on, transmission error. 1. Check engine 2. the adaptive cruise dont work or nor regular cruise 3. The center control LCD's bottom half screen touch does not work 4. Parking assist dont work. When I reached out to same sales rep and texted these issue, they refused to respond, reached out to dealer manager no one responds.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No