Hiley Hyundai Burleson
Dealership Sales Review
I should have left the dealership when I walked in the door and the salesman Kyle Clark shook the hand of my boyfriend but failed to acknowledge me until I announced I would be the one purchasing the vehicle. Lie #1 Kyle Clark stated the vehicle had been on the lot for more than 90 days and it was required by law to send it to auction the next day. This was simply a stupid tactic to put pressure on the buyer. I drove 4 Hours from Houston and then another hour from where I was staying in Frisco to view the car in Burleson. After two days of negotiation I agreed to purchase a used 2015 Genesis for $15,500 down and $260 monthly payment. After I had begun the purchase process Kyle Clark informed me I would only receive one key for the vehicle and I would be required to pay an additional $300 if I wanted a second key. Car purchases should always come with 2 keys In order to secure a better interest rate for my first vehicle purchase I asked to put my Father as a co-signer on the loan. The paperwork printed showed my father as owner of the vehicle. They never met my father through the purchase nor talked to him. LIE #2 Vance Bailey (Finance Manager) and Kyle Clark both stated it was law for my father to be a co-owner on the vehicle title if hes a co-signer on the loan. This is not true. I verified this was incorrect through other dealerships, lawyer and google search. On my 3rd day returning to the dealership and more than 8 hours of driving between Frisco and Burleson they agreed to revise the paperwork and remove my father as an owner of the vehicle. . LIE #3 When the revised paperwork printed I reviewed the numbers and found they had slightly increased the monthly payment from the original agreement. They also increased the financing period by 2 months from the original agreement. Kyle Clark had agreed to match my $500 increase in my down payment during negotiations, but this was not reflected on the new contract. I emailed the GM, Seth Boutin regarding several of these pending issues the evening before my 3rd visit. Seth Boutin never replied to my email. I was informed Seth was present at the dealership when I returned, but the coward never came out to address me. I asked for my check back and left without buying a car from [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No