Baytown Hyundai

My brother had a contract signed by the Manager and planned to get it on Sunday 4/7/2019 he took off work the day before 4/6/2019 to be there on Sunday. And we planned on driving 6 hours to go and get it, my brother is 20 minutes away from where we live and gets a texts from his sales rep that they made a number contract with that was signed and she told him the GM sold it from under her to someone else. So we called the GM and not once did he apologize and was just being comepletly rude and disrespectful.