Baytown Hyundai
Dealership Sales Review
My wife and I bought a second hand 2014 Tucson at Baytown Hyundai dealership. There was a heavy scratch along the two right side doors. We were told by Fiaz Rana the Sales Manager that it would be fixed when we come to pick up the car (The Internet was down and the dealership was not able to process our loan application!) and it would be bearly noticeable. When my wife came as planned on a Friday, she called me to inform me the repair was ugly and put Fiaz Rana the Sales Manager on the phone. Fiaz, told me it could easily be fixed for $300 and he would send me a check pretending he could not cut a check right away. He even sent me an email to confirm his offer. To this day I am still waiting for my check... Furthermore The cheapest body repair I found asked $500 to repaint the two doors. To make matter worst the car must have been previously used by a smoker. The smell was not apparent when we test dove the car around the block (literally). I made two attempts to raise the matter to Jarryd Van Oostrom the General Manager using the email on the website [contact info removed] but never received an email back from him...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No