Mercedes-Benz of Austin

This dealership is "not able to keep up the volume", my service advisors words. My story, I called in March because my car said it was due for service, when I called they said "they forgot to reset the car on Nov visit, please call back when I have 80K on the car". (no problem) A month later my engine light came on, I made an appointment which was a week out. (no problem) I called before my appointment to see if I should wait for the car or arrange for a ride home. I was told it could be up to 2 weeks before the car would even be looked at!! (PROBLEM). I'd waited a week for this appointment and said I'd wait another week, but couldn't do without my car 2 weeks just for the diagnosis! He said I'd have to leave it, because they just don't know when an opening might appear and they could slip it in. (still a problem). I called the service manager Jessie and left 2 messages, but no return call. I called Georgetown Mercedes and they gave me an appointment 10 days out no problem. My service advisor actually said they can't find people to work and they can't handle what they have going on! I've used them for several years with no problem and never leave reviews...but be warned if you live in central and need to depend on this dealer for service you're in trouble. Sadly, I'll be driving to Georgetown from now on!