Mercedes-Benz of Austin
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service Rating
Great Service when I really needed it
Written byon 10/13/2022
Recently took in 2 of our Mercedes to Jorge. While the first one was scheduled and we had to wake a couple of weeks so that we got a loaner, the work was done and all was good. The second car was an emergency. Had 2 flats and was leaving to dallas that night. Had my car towed to Jorge and he got it in asap. Had tires, a new rim, and all my service done within days with no appointment. Came to pick up the car and it was ready, washed and all the staff was super friendly and helpful. I have not used Mercedes of Austin for some time as the service was bad for a long time but now they have really changed and will continue to work with Jorge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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The Team at MB of Austin on 10/17/2022
Dealer Response
Jaime, we're happy that Jorge was able to assist you with your service needs in a timely manner! He is a true asset to this team, and we will be sure to pass your supportive message along to him. Thank you for giving us the opportunity to serve you, and please let us know if there is anything we can help with down the road! :) - The Team at Mercedes-Benz of Austin
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