Enterprise Car Sales Austin

The vehicle I purchased only had one key fob. Salesman told me he would get me another one. Three weeks after purchase, vehicle is dead. I called in to ask about that, and reminded them of the other key fob. They said they would get me the other key fob. The vehicle had to be towed in to a local dealership that is six weeks behind in diagnostics. Battery needs to be replaced. The battery has to be programmed and the keys have to be reprogrammed for the anti-theft system. I only had the one key and it takes two to reprogram. After calling and talking to the GM on Friday afternoon (about 2:45 CST), he was going to call the dealership to get an understanding of the reprogramming. The cost for all of it is $797.00. Had they not dropped the ball twice, and gotten me the second key fob like they said they would, the programming would be free. It is now 11:45 PM on Monday and I have yet to hear from the GM at Enterprise Car Sales of Austin TX. Customer Service from my very first interaction through document signing was amazing. Once I took possession of the vehicle, some of the worst I have ever seen. I will be paying to get my own vehicle out of the service department because Enterprise Car Sales of Austin TX does not know customer service after they make a sell and the dealerships service department does not need to be in the middle of their lack of customer service nor does my vehicle need to be taking space there, where another’s could be there.