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Roger Beasley Mazda Central


6825 Burnet Rd, Austin, TX 78757 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Unporofessional salesman
Written by kkp01 on 06/29/2009

My daughter was in the market for a Mazda 3, and the model she wanted was available at Roger Beasley Central, so we went to take a look. The salesman assigned to us (Herb Griffith) told us brusquely that there was another family ahead of us and that we should wait. After 10 minutes, he came by and told us to go outside and take a look at the car in the parking lot. Since the car was locked, we could only look at it from the outside, and after a few minutes, we went back into the showroom and waited. After another 10 minutes, the salesman came by again and asked if we wanted to test-drive the car. We said we did, so he said he would get the keys, and asked us to go wait by the car. We waited in the 90 degree heat for about 15 minutes next to the car. When he did not show up, we went back inside the showroom and found him sitting at his desk, chatting with another customer. He looked up at us briefly, and then ignored us as he went back to whatever he was doing. We were sufficiently fed-up by that time that we just left. While I understand that salesmen can be busy, it is unprofessional for the salesman to make us wait in the heat for 15 minutes, and it was bad manners on his part to not even acknowledge our presence when we went back inside, let alone apologize for his poor service. I am very disappointed with the service at Roger Beasley. I will not buy a car there if I can help it, and I intend to warn all my friends and colleagues away from this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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