Mercedes-Benz of Austin
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Dealership Service Review
service Rating
Routine Maintenance
Written byon 04/20/2022
On the day of service, I could not have been happier. The staff were very helpful. Getting an appointment was difficult, however. Twice I called the service department and left a message to call me back to schedule. Neither phone call was returned. And twice the My Mercedes "app" in the car appeared to tell me to contact Mercedes for maintenance. The first time I held for over 20 minutes before hanging up because nobody answered. The second time I held for about 10 minutes before giving up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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The Team at MB of Austin on 04/20/2022
Dealer Response
Hi there, thank you for taking a moment to leave your honest review. We are happy to know that you were satisfied with your service appointment, however, I am sorry to hear about the difficulties you had with reaching our service department via phone. Please know that this review has been relayed to our team, and we will use this as an opportunity to improve in the future. If there is anything else we could have improved upon, I would love to know. Please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to help. Thank you again, and have a wonderful rest of your day. :) - Timothy Shook, COO
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