Mercedes-Benz of Austin
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Dealership Service Review
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E450 window issue
Written byon 01/18/2020
I took my car in to fix my driver side window. The window button was non-responsive. They completed a software update and sent me on my way within 45 mins. Window works fine but now my 360 camera for parking only works for front and back and the auto mirrors no longer fold up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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MB of Austin on 01/28/2020
Dealer Response
Robert, thank you for giving us an opportunity to work with you! We're happy to know that all is operating as normal at this time and, as mentioned on our call, don't hesitate to let us know if the issues arises again. We're always here to help. :) Thanks again and take care. -Nick Opinker, Service Director
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