Mercedes-Benz of Austin
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Dealership Service Review
service Rating
Awesome Service from MB of Austin
Written byon 10/16/2019
Had a good experience with Eddie over in the service department. He was ready to address my problems with my new car and get it fixed. Although it was almost a week lead time just to have my car taken in for diagnostics appointment and another couple of days for them to even get to it, I was provided with a brand new loaner I enjoyed. Eddie diligently followed up with me every time there was an update on the repairs for my vehicle. I got my car back clean and 100% fixed of the issue I went in with. The coffee bar is always stocked, fresh and is a great place to wait while you get a complimentary wash
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes