Maxwell Ford Supercenter
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Dealership Service Review
service Rating
Maxwell Ford
Written byon 01/08/2024
Repair following g rodent damage to engine wiring of my 2018 Fird Fusion. Service Agent Andrew Sommerville did and excellent job following up with repair estimate, claim adjuster and completion of repairs. He kept me in the loop throughout the entire time my vehicle was at Maxwell Ford. Really appreciated his help with this claim.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 01/09/2024
Dealer Response
It's great to hear that Andrew Sommerville at Maxwell Ford provided exceptional service following the rodent damage to your 2018 Ford Fusion! His diligent efforts in managing the repair estimate, coordinating with the claim adjuster, and ensuring the completion of the repairs while keeping you informed throughout the process truly showcase his dedication to excellent customer service. It's fantastic that Andrew's support and assistance made dealing with the claim and repairs smoother for you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
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