Maxwell Ford Supercenter

I was super reluctant to take my car to a dealer for repairs, but local mechs said only a Ford dealership could replace the batteries in my 2016 Focus Electric. OK. I had it towed in and met with Megan in Service about repairs. I agreed to pay for diagnostics and quickly got a video inspection on my car's needs. They only needed to top off the wiper fluid (yay!) but got trouble codes indicating need to replace the batteries that make the car move (boo!). I'd read elsewhere the cost could run between $12k and $22k, but this would be under warranty. I know better than to get too excited, but we move ahead. Megan kept me updated via text messages. When it was all done, I went to pick up the car, bracing myself for some crappy "surprise." The only surprise? Both the upper and lower battery banks had to be replaced. Reprogramming took longer than expected. The total bill? NOTHING I could have cried (and still might). I straighten shelves at Lowe's for a living. I'm single. No cash tucked away for things like $20k car repairs. And somehow, this 2016 electric car was still warranted by Ford and nobody tried to screw me into paying *anything.* Not even the diagnostics I agreed to pay at the beginning. The car runs better than ever. I get the full range of brand new batteries, so it's pretty much a new car all over again. I might get another decade of use out of this car. Even if I don't, I've already won (so to speak). Maxwell Ford, Megan, and the fine mechanics back in the shop have earned my faith and appreciation. I'm sorry I ever doubted them to begin with.