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BMW of Austin

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BMW of Austin
7011 McNeil Dr, Austin, TX 78729 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

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Not a good buying experience
Written by Dylan_C on 06/02/2016

The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many of the items in which I asked for were either not clearly stated to me or just outright ignored. Live and learn. I will not be buying a BMW from this dealership again. The vehicle continues to surprise me with items that are missing or messed up on a day to day basis. It even has prior damage that was not disclosed to me and apparently covered up so I wouldn't notice. Wish I had done better on my end but I also failed. Easily the worst automotive buying experience I have had and now regret. Again, live and learn but I have learned, now, I have to live with the mistake.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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bmw_austin on 06/06/2016
Dealer Response
Dylan, Thank you for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you and any miscommunications that may have led to your distrust in our dealership. Our Used Car Manager, Paxton Briggle, would appreciate the chance to speak with you and learn more about what happened. You can contact him at pbriggle@penskeautomotive.com. Thank you for your time and we hope to speak with you soon. Thank you, BMW of Austin
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