AutoNation Chevrolet West Austin
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Took it in for HVAC work, got it back with messed up interior
Written byon 10/19/2020
My 2011 Volts HVAC (evaporator leak) went out, when I picked up my car it had damage to the dash, interior trim and the radio touch screen was scratched, the service manager refused to fix it, said that I had to prove it in court to get them to fix it. Long story short I had to contact GM customer service as well as the leadership team at AutoNation for them to do anything. Would not recommend
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Jennifer Marell on 10/28/2020
Dealer Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (512) 592-3197 to discuss this further.
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