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AutoNation Chevrolet West Austin


11400 Research Blvd, Austin, TX 78759 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (30) No (2)
Service Rating
Recommend:
Yes (8) No (6)
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Dealership Sales Review

3 out of 5 starssales Rating
Good sales people undermined by trade-in adjuster
Written by harrison310 on 05/24/2009

I've been trying to buy an American car for sometime now - especially since the economy's been in recession. But I've had no luck with Chevy or Ford dealers in the Austin area. Champion Chevy. I went in on a couple occasions. I wanted to buy the new Chevy Malibu. Very helpful saleswoman. Went for a test drive, she was very knowledgable. I selected an LT2 Malibu. But when my trade went to their estimator, they offered me a price that was 2/3 of the Edmunds, KBB or NADA lowest price would be. When I pointed that out, the estimator told me that Edmunds, KBB and NADA's information was always old information 1-3 months old, while theirs was always the most current. I had a similar response from a Ford dealership who also told me that Edmunds, KBB and NADA were "just wrong" to mislead customers. Of course, they want us to go for their low-ball trade-in! So, I passed on the Malibu and bought another car. However, when the new Chevy Camaro came out, I went back to Champion to have a look. The same pleasant saleslady was there, but she told me that the dealership wanted $1500 over sticker! They wouldn't even honor my Partner pricing which would have given me $800 off sticker. Obviously in this economy, some dealers are VERY flexible on pricing and trade-in value - they want to make the deal. Champion isn't one of them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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