AutoNation Chevrolet West Austin

I found the vehicle on several online sites all listing the same great price. The dealership was prompt in contacting me and returning calls. I had done my research and I knew the price was very good, so I honored their no haggle policy. The difficulty came when they came back with half of what I was wanting for my trade-in. I was passed around to several different people. I declined, thanked them and left. Before I got a mile away I received a call saying they would honor my asking price so i went back and made the deal. It took many hours but ultimately I walked away with what I was looking for and, based on my research, I believe it was more than fair for them as well. The staff has been helpful and friendly throughout the process. I was told on a number of occasions they do things differently, however, it felt much the same as other experiences when it came to haggling over my trade-in and some of the conversation surrounding that part of the deal. That being said, my salesperson, Tommy, took lots of time and care with me to go over and prep the vehicle. They made sure I had a full gas tank and everyone was friendly and professional. Assuming the price is right and a deal could be made I would certainly purchase there again. (A note to the wise, always do your research on your trade-in as well as the vehicle you’re purchasing. See what KBB and other sites say but also check to see what they retail for. Then, be realistic about your vehicle. Know what is fair for both, recognizing they are in the business to make money, then don’t settle for less than your fair deal. Be willing to walk away from the table understanding there will be other deals out there. Don’t fall in love with the car till the deal is done. Remember, the car sales industry trains their staff daily for this so you need to do your homework as well to be ready and remain calm and professional in the process.)