Vandergriff Hyundai
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Dealership Service Review
service Rating
Poor customer service
Written byon 09/09/2016
Whenever we take our 2001 Sonata in for service, it always takes at least 2 days to be completed. We needed a part and were told they would call when it came in. Never got the call and when we called them, they didn't know what we were talking about! And on top of that, with the slow turnaround time, they don't provide loaner vehicles, only shuttle service back home! So, I guess people aren't supposed to be able to go to work, or worse yet, bear the added expense of a rental?? Just awful on their part. Their sister dealership, Vandergriff Chevrolet, next door, does provide loaners!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable