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Vandergriff Hyundai


1120 I-20 W, Arlington, TX 76017 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor communication and service
Written by Chemmeline on 08/18/2019

Although I am extremely happy with my car, the level of service I recieved from Vandergriff Hyundai was very poor. My car had a minor issue that needed to be fixed. i realized the USB port didnt work the day after I bought it. I called 2 times and emailed to get it fixed with no response either time. Then I recieved an email from the GM requesting positive feedback on the survey. He asked me to reach out to him if I needed anything. problem was, there was no contact info in the email. when I replied to the email, it was automated and returned to me. I was able to do research online to get his info. Long story short, I have made 5 trips to the dealership and it's been over a week. my car still isnt fixed, I cannot get any ETA on when my it will be fixed and I only receive updates if I reach out first. oh, and they lost my keys somehow. Beware of this dealership. Once the ink dried on the check they do not do anything to provide quality service or drive loyalty. And I also never recieved a link for a survey. I guess when they know they screwed up they remove your email from the database.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Vandergriff Hyundai on 08/22/2019
Dealer Response
On behalf of our team, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. Please contact Ryan Rios at rrios@vandergriffsales.com and we will do our best to make this better.
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