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Vandergriff Hyundai


1120 I-20 W, Arlington, TX 76017 (map)
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Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Sales Review

3.5 out of 5 starssales Rating
Very disappointed with Financial Dept.
Written by mmogmedia on 11/03/2010

Everything was pleasant about the dealership up till I got into the Finance Dept. in which left me with a sour taste in my mouth for years to come. This was my first brand new car buying experience and so I was a bit gullible and was taken advantage of by RJ or JD (whatever his name was) in the Finance Dept. as he slipped in an extended warranty into my car financing without my knowledge on a brand new vehicle. Why would a brand spanking new car need an extended warranty? Anyhow, suffice to say they got an extra $3000 out of me for the extended warranty. I kept asking why the car was much higher in price then the price agreed to and shook on and he kept rushing me along rather then giving me a break down of everything. I also had a rental car in which I entrusted him to drop off for me in which he said he would take care of for me. I went up there a couple days later after discovering they snuck in the extended warranty on me to try and get it canceled and get the money paid out for it and was told that it would go towards the balance of the entire loan in which I said I was fine with doing. Got up there and discovered my rental car was still sitting in the parking lot in which I entrusted RJ or JD with and I got really upset with him and raised my voice and asked why the rental car was still sitting out in the parking lot and he lied to me and stated that he notified Enterprise and that they had not charged me any further the day I dropped it off with him which was a lie as I called up Enterprise in which they had billed me up till he actually dropped it off. So that costed me more money by entrusting him to drop it off for me in which he volunteered to do. I would of dropped it off myself if I knew he was going to drag around and not do it for several days. Anyhow, JD (I am thinking that was his name) said he would take care of the extended warranty cancellation which never happened. I followed up on it, had to make another trip up there and he was not there (how convienant of him) and so I spoke to a woman who claimed that her name was Michael who also worked in the Finance Dept. I asked her to repeat her name to me as that did not sound right for a woman to have the name Michael and she told me again her name was Michael and so I am not sure if she too was lying to me or not. Anyhow, suffice to say the extended warranty never got canceled and I was left paying an extra $3000 for an extended warranty I never needed and paying extra days on a rental car in which JD offered to return back for me. Everything was great like I said up till I got to the Finance Dept.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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