Vandergriff Honda
Dealership Sales Review
I sent price quote requests to 14 dealerships. I got two auto-generated emails from Vandergriff. I knew they had the model/color I wanted so replied to ask about a price on the specific vehicle and was very clear I did not want any additional options on the vehicle besides what comes from the factory. The price was a little higher than I could get it out of state, but we decided we should purchase locally. I reconfirmed via email that the vehicle they had in stock (referenced the VIN number, etc.) was the price we were quoted and again said we didn't want any additional options. We got to the dealership expecting to just do the paperwork and pay, but surprise, the vehicle had additional dealer-installed options. It had over $4K of additional options!!! We told him no matter what was installed that we would not pay over the price we were quoted. We started getting the hard sell with the salesman requesting we do things "to show his manager we were serious" such as signing a little statement saying we would buy "if we could agree to terms" and such. With every back forth they wanted something additional--another statement, to show the manager a credit card, partially filling out a credit application, etc. I can't believe we fell for the credit card thing which was ruse to keep us there where we couldn't leave (salesman kept our card in his possession). We kept saying "no" to paying any more than we were initially quoted, so our salesman got the "big gun" to try to close the deal. We got more of the same rhetoric about how we were getting all of these additional options for a discount. The options weren't worth $5 to us when we didn't want any of them! The manager contradicted himself saying that we would have to pay $2K over our initial quote if we didn't want any dealer options yet he also told us that he may be able to get us the $4K of options for $1 over our quote. That makes no sense! We finally HAD to leave to pick up our son, and my husband had to go find the manager and the salesperson to get our credit card back. The salesman chased us out to our car as we left. Then the salesman had the nerve to call and email us asking why we hadn't purchased the vehicle and asking us if we were still interested. The salesman and the manager both told us another lie about how ALL dealerships add their own options. NOT TRUE!! We ended up buying out of state (3-hour drive from DFW) from a dealership that doesn't employ these tactics. We got the vehicle we wanted equipped as we wanted there. Vandergriff certainly has a different definition of what an "internet sale" should be than I do. This was such a sleazy experience that I felt like I needed a shower after. I would rather pay more than ever buy here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No