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Vandergriff Honda


1104 W I-20, Arlington, TX 76017 (map)
Today 8:30 AM - 10:00 PM
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Dealership Sales Review

3 out of 5 starssales Rating
Internet Sales?...
Written by lochlaer on 01/16/2018

One of the things I've always dreaded about buying a new car is the experience of going into a dealership and spending several hours wheeling and dealing to get the car I want at a fair price. But we have tools at our disposal now that make it possible to reduce the pain of buying a car. The last time I bought one, I did my research and found out what other people in my area were paying, then I e-mailed dealers asking for their best price. If they insisted that I call them or come to the lot, I scratched them off the list. But when I found the right car, from a dealer willing to quote a price by e-mail, we took it. We were in and out of there in less than an hour. Our experience this time around was very different. I got multiple e-mails from the salesman, Internet Manager, and General Manager, but my requests for a quote on the vehicle were simply ignored. It would have been nice if someone had at least been straight with me and said, "I can't quote you a price, because (reasons), but if you can give us your time, I believe we can work something out." Against my instincts, I decided to just walk in and see what they could do for us. After all, the car we wanted is not rare, but not really common either. And I was ready to get it done. Long story short, we bought the car. Everyone was very nice. And I believe they did give us a pretty reasonable price in the end. But we did spend over four hours in the dealership, start to finance. We love the car, and it was worth the time. And I would recommend Vandergriff, but with reservations. It's going to be a traditional car buying experience. I would say that they're going to have to figure out how to adapt to the way people shop for everything now. Otherwise, this would have been a four-star review.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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vangriffhnda on 01/18/2018
Dealer Response
Hello lochlaer, Thank you for sharing your experience with us and Congratulations on the purchase of your new vehicle! We always like to hear our customers feedback and we do apologize that we did not handle your original request to your satisfaction. We appreciate your business and if you have any questions on your purchase or anything else please let us know. Thank you, Vandergriff Honda
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