Vandergriff Honda

My husband needed a car, so we wanted to compare the CR-V to some other SUVs in its class. We went to Vandergriff Honda with that intention. We were greeted by a salesman who honestly gave his best effort, but was new, clumsy, and hung up in the stress-inducing process he'd been trained to follow. For example, we told him we were in a hurry and just wanted to see a CR-V - it was *20 minutes* before he even made it to the lot (and he had to keep going back and forth for keys, leaving us waiting many, many times) because he was too busy asking about my current car payment and other things irrelevant to making the sale to my husband (which was made clear to him from the beginning). He did score some points by introducing us to the Element, which turned out to fit our needs better than the CR-V. However, when we were ready to discuss the actual purchase, the process was hung up yet again - we told him, again, that we were in a hurry and needed to speak with whomever had the authority to negotiate directly, rather than hassle with their typical back and forth, hours long, "checking with the manager" system. The guy who came out was rude and belittling...especially when we called them out on marking up the MSRP (yes, I mean the actual MSRP, not even including the $2,000+ in dealer add ons). They brought back a new sheet with a different MSRP (for the same VIN), which, when we got home, we found out was still high (by checking Honda's website). He also tried to pull the "you don't have car credit" sham on my husband in order to jack up the interest rate for financing. My husband has a great credit score, but has never financed a *vehicle* - however, when I financed my first vehicle we experienced that same line from a different dealer only to go to another one and have no problem getting it 0% financed with no mention of the supposed "car credit". I told the guy that "credit is credit" regardless of what it is for. He continued to insist otherwise, but through the course of negotiating was somehow able to magically lower the rate from 8.9% to 5.9% despite my husband's "first time buyer" status. Due to the dishonesty and horrible treatment we received, we decided to look for the vehicle elsewhere. However, my husband did not feel comfortable leaving his personal info (credit app) with people who obviously have no qualms about being deceptive and asked to have it returned to him. They then hassled him about that, speaking down to him like that was the dumbest request they'd ever heard. The *SALES MANAGER* even pettily ripped it in half and asked if "that's good enough". We persisted that it was not (obviously they could still do anything they wished with the info on it), so they finally agreed to allow him to watch them shred it. Unbelievable that people of that moral ineptitude have that much authority, but I guess that explains why those that rank lower than him have no regard for the truth or customer service.