Vandergriff Honda

Pre-owned certified car purchase experience. I recently purchased a pre-owned certified Honda vehicle from this dealership. I must say that my experience was not pleasant and extremely stressful as they switched the deal on me and pressured me to get the financing through them instead of the pre-approved loan from my credit union. The lady who did the finance was abrupt and rude so was the sales manager Mike, I was so fed up exhausted, frustrated and hungry as The entire purchase process took more than 3 hours. They told me that my car will be ready the next day as they were going to detail it and touch up a scratch on the left passenger door. When I called to check at the end of next day my sales person told me that it's not ready as they have to change the windshield, so they had my car for two days when I picked it up it wasn't even cleaned properly nor they touched up the scratch. I had to make two more trips to get the car cleaned and have the big scratch repaired. These lot wasted so much of my time and showed no regard what so ever. My salesperson miss-sold me on certain features of the car which I really wanted, she lied to me about the car having remote trunk tail gate lift she told me that remote was faulty but they will fix it when I went to get the car that's when she told me that this car didn't have the feature I really wanted? I am extremely upset and in fact traumatised after my purchase experience at Vandergriff Honda. They made my car buying process absolutely horrendous and extremely stressful. They took away they excitement of buying a car. I got one of the senior managers involved, he turned out to be super unprofessional and just ignored my calls and emails. Stay away folks or just be very cautious dealing with these guys. Also: - Be prepared to spend 3+ hours to complete the purchase process once you decide on a vehicle. - If you decide to do the finance through them especially Honda, be aware that your credit will be hit twice or multiple times, It effected my credit rating massively, it has dropped 70 points, where the sales manager lied to me saying that the drop will only be 4 or 5 points. - Once you buy a used or pre-owned certified vehicle there's no cool off period, the car is yours after you sign the paperwork. My salesperson told me that there's a 3 day cool off period, not true.