AutoNation Chevrolet West Amarillo
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Dealership Service Review
service Rating
3+ hours for an oil change
Written byon 08/18/2023
Why make an appointment if it still takes over 3 hours for a simple oil change. Arrived 20min early and was still late for my work meeting that I made the service department aware of at time of drop off. Was only offered a shuttle to the meeting until it was too late. Frustrated and will not be back for additional work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Ash Scott on 08/24/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Amarillo take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (806) 318-0057 -- we hope to hear from you soon.
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