AutoNation Chevrolet West Amarillo
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service Rating
Recall service
Written byon 07/12/2023
Not a good experience. I made an appointment almost a week before to have recall service done on my 2013 Chevy Spark. Mid-morning appointment so I had to set the whole morning aside plus travel across town. Work wasn't done because the service manager had to order the parts and re-schedule me to come back (again) to have the actual work done. I had thought the initial appointment I made WAS to have the work done. I suspect dealerships aren't enthused with recall service but I have to wonder if this would have happened to a regular customer paying to have service done. So...one star at best.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Ash Scott on 07/16/2023
Dealer Response
Hi Paul, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Amarillo take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (806) 318-0057 -- we hope to hear from you soon.
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