AutoNation GMC Mendenhall
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Dealership Service Review
service Rating
Service and fix
Written byon 06/29/2018
The AWD module got disconfigured and I had to pay to have it re-programmed. This is not covered by the warranty, it was not caused by lack or maintenance or misuse. It just stopped working. I had to call the dealer several times to request updates, several times I was told I would get a call back but I only got a call back twice.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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autonation on 07/04/2018
Dealer Response
Thank you for taking the time to leave us feedback. We regret to hear you did not have a more positive service experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (901) 795-4500. We would appreciate the chance to turn your experience around.
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