Crown Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Bad servive
Written byon 12/07/2020
I took my 2008 jeep wrangler in for a check engine light.Crown said it was a bad catalytic converter although it was only 2 months old.Said it was $3500.00 to fix.I then took it to a muffler shop they said there is nothing wrong with the converters just a bad o2 sensor fixed my problems for $98.00.Why would anybody go to this place just run.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Crown Chrysler Dodge Jeep Ram on 12/15/2020
Dealer Response
Dennis,
We appreciate your review and apologize if there was some confusion. When you brought the vehicle to us you had had an aftermarket catalytic converter and oxygen sensors installed in it. Per FCA, with any emissions issue that involves aftermarket parts the first step in a diagnosis per FCA is to remove the aftermarket components and replace with OEM parts. This is what we recommended. We believe that you have not driven the vehicle enough to confirm the repair performed by your muffler shop. Please don’t hesitate to let us know if you need any further assistance.
Sincerely,
Trevor Gant
Service Manager
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