Toyota of Rock Hill
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Written byon 03/24/2025
I took my car in for a repair that fell under a customer support program. They lied and stated that was not true and tried to charge me $850 for the repair. I turned around and called another dealer, magically they are doing my repair for free under the program. They are [non-permissible content removed]!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Matthew Wolf on 03/26/2025
Dealer Response
Megan,
We apologize for the inconvenience and frustration this experience has caused. Our service advisor made a mistake when reviewing the information on your vehicle. You do have the Customer Support Program, and we sincerely apologize for the oversight. Please let us know when we can schedule your repair — we’d like to make this right.
Mike Reidy
Service & Parts Director
Toyota of Rock Hill
(803) 325-9254
m.reidy@toyotarockhill.com
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