Toyota of Rock Hill
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Dealership Service Review
service Rating
Slow as Always
Written byon 05/21/2024
They are horribly slow in the service department. Every single time (every 5,000 miles and am at 60,000) they take over an hour to do whatever is needed. Sometimes that is basic checks with no oil change. And my car usually sits in the lot after service for 15+ minutes before they check me out. Do that stuff while the car is being worked on. A waste of time! I learned my lesson about prepaying for the services to 100,000 miles….
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/31/2024
Dealer Response
I apologize for the long wait time during your service visit with us and the inconvenience you experienced. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at m.reidy@toyotarockhill.com.
Mike Reidy, Service Director
ReportLaura Driscoll on 05/22/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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