Mercedes-Benz of Myrtle Beach
Dealership Sales Review
I am so disappointed with my experience at this dealership! I will certainly never buy from here again, nor own another Mercedes in my life. I purchased a C300 after test driving it for about 2 miles. We were not allowed to go any further. I actually only drove for about a mile, maybe 1 1/2 because the sales associate had to get it away from the lot, park it in an empty parking lot, then allowed me to drive, mostly in just the parking lot. You can't tell much about a car in 10 minutes. He was completely rushing me. However, I decided to get the car anyways (my last car was totaled and I have gone about 3 weeks without one). Drove the car home and it rained horrendously. The slowest windshield wiper speed didn't even work, and the blades were terribly! On top of that, the so called "lumbar support" leather seat was extremely uncomfortable no matter how much I adjusted it. I got out of the car with a horrible backache. The very next day I decided to return the car. While most Mercedes Benz dealerships offer a 48 hour full-refund return policy, I was told I would only have a 10 day "grace period" to exchange the car for another Mercedes. The customer service I received was horrible. I am disgusted and will be doing whatever it takes to return the car and I will never purchase another Mercedes again! You would think the oldest car manufacturer in the world would know a thing or two about customer service, but evidently not. Please do yourself a favor and steer clear of MB of Myrtle Beach.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No