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Land Rover Hilton Head


145 Drivers Way, Hardeeville, SC 29927 (map)
Today 9:00 AM - 7:30 PM
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
Recommend:
Yes (12) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor Service AFTER you spend the money.
Written by Christina on 03/06/2023

While driving our 2017 Discovery home after purchase, the airbag light came on; and just days later there is a rattle that may be affiliated with the belt (as the car feels as though there is a skip in it). Again this is all minutes and days after we spent $36K on a car. A week+ later, I spent (4) hours at the dealership waiting for these issues to be resolved - and upon leaving I was ensured the airbag was fixed and we would be scheduled for the following week for the belt (as a Master Tech was not available on 2/10). We are now scheduled two months after purchase for service again.... Our 2018 Discovery Sport has been waiting since Oct 24, 2022 for a service repair on a "Jetting" issue. HH Landrover says they are waiting on a fluid... for 5 months? And in December, HH LandRover replaced the Windshield and days after the right frame pops out. Again, after multiple tries we are scheduled for March 21. Not Acceptable service for "valued" customers.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Theo Sanders on 03/09/2023
Dealer Response
Hi Christina, we are deeply disappointed by your experience at Land Rover Hilton Head. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (843) 548-1136. We hope to hear from you.
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