Faulkner Toyota Trevose
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Dealership Sales Review
sales Rating
Overall a good experience, but some issues
Written by 09/01/2017
onI purchased a certified used 2014 Corolla last December from this dealership. They let me take the car out for a test drive by myself, which was nice. After I came back I talked with a friendly salesman for a little while before settling on a price and going through the purchase process. Of course there was the typical pressure and teaming up the sales and other departments do to get more money out of you. That's alright though, they're just doing their jobs. Overall, I was happy with the process.
There were some minor issues with the car though, such as scratches and chips in the paint. There were also a couple chips in the windshield. The salesman promised they would fix this for free. So, I brought it in a week later to have the work done. After waiting a few days, I got my car back. The paint touch up was mediocre at best. It looked like they attempted to fix the chips in the windshield but didn't quite succeed. I emailed the sales guy again and he promised to make it right. Unfortunately, they never made good on that promise. Eight months later, I still have very noticeable chips in my windshield and it looks like I'm going to end up having to pay out of my own pocket to get this fixed. I'm very disappointed with how they treat customers after the sale, and won't consider them for my next purchase.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No