Springfield Ford Lincoln

Al was my very knowledgable salesman with a Great personality! He gave me the best car shopping experience I've ever had and I'm 63 yrs old. Making a long story short... I requested a Ford Edge. Most of us love the new vehicle, but hate the inevitable shopping/financing/waiting ordeal. With humor and pleaseantries, Al made the ordeal bearable and quite seamless. He was patent and very attentive, not forgetting a single detail of my desires in a vehicle. Midway through the deal, after signing paperwork and finishing the financing process, I changed my mind from wanting to switch from the Ford Edge to an Escape. Al had already put so much valuable time, energy and effort into pleasantly making sure I was pleased with my purchase and was satisfied with every detail of the Edge. Yet, when I changed my mind, Al truly impressed me with the graciousness he showed when I opted for the Ford Escape, knowing full well that the paperwork would have to be redone. He never missed a beat in every effort to satisfy me. He even offered me dinner from a Ford event that was going on while I waited. LOL, a real dinner with meat, veggies and starch. As long as Al is at Springfield Ford and Lincoln in PA, I will continue to return and refer. Thank you Al from the bottom of my heart...sign...One Happy Customer!!! Delaine