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Valley Honda


4221 William Penn Hwy, Monroeville, PA 15146 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Edmunds Price Promise - Not from this dealer
Written by eddieb21 on 08/03/2016

Update on my transaction. The salesman told me the monthly cost after changing the money factor to .0019. I agreed. Then, I signed the lease agreement, but didn't look at the selling price since we already had agreed on the price to be $37,987. I looked at everything else. I noticed the next day while looking over the agreement again that the finance manager changed the purchase price to $38,285 without ever telling me. I was outraged. I called and spoke to the finance manager and had a discussion and he said that anything the salesman says to me verbally doesn't matter and that he changed the price since I was fine with the new monthly amount. I told him that I was fine with it based on the agreed upon amount in the email they sent to me. Told the salesman he was sleazy and asked how he can look at himself in the mirror? I then spoke with the general manager and explained to him the entire story. He said basically the same thing that the salesman said. That was no surprise. I asked him if it is a common practice for their dealership to change the purchase price without telling their customers and he said he would not answer that question. I told him that he did just answer that question by telling me he would not answer it and it's people like him and the salesman who give car dealers a bad reputation. I will be contacting Honda consumer affairs and also telling my story in many different places on the internet. The dealership is named Valley Honda and it's located in Monroeville, PA.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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