Exton Nissan

My experience with this dealership was extremely disappointing. I found a car on the autotrader website that was exactly what I was looking for. It was located at the Exton Nissan dealership. I called and spoke to Sam Fowler at the dealership who told me the car was still available. I explained to him that I would be coming from Baltimore and may not be able to make it there until the following day because I needed to go to my credit union to get approval for the car loan. I got the approval and my father took off work for the following day as I wanted him to come with me to get the car. The next morning I called the dealership at 11:30 am. Sam was off for the day so my call was transfered to another sales associate, Brianna. I explained to Brianna that I had been dealing with Sam and that I wanted to make sure the car was still available before I left to make the 2 hour trip. She assured me it was available so I told her I was leaving Baltimore then and would be there in about 2 hours. She said verbatim "Ok, I'll have the car ready for you". So I packed up my 3 month old baby and my father and I left. We arrived at the dealership at 2:00 pm and ask for Brianna, as she told me to do. She was working with another customer so another woman offered to show us the car while we waited. We were then taken to a customer waiting area. Through the window we saw the woman walk across the parking lot to the car I was there for. She looked at it, turned around and walked back into the building. We figured maybe she took the wrong keys or something. After about 5 minutes we saw her exit again and walk across the parking lot, only this time she brought back a black Nissan Maxima instead of the white Acura TL that I was there for. She came in and told us "the Acura actually has been sold, someone put a deposit on it this morning." She then tried to appease me by telling me about the Nissan Maxima, which I was not interested it. At this point I thought there must be a mistake. I had called at 11:30 am and was told by Brianna that the car was still available and I told her I was on my way to get the car. Seeing how clearly upset I was, the woman said she would get a manager. After a few minutes my father and I walked over to where the woman was standing, talking to Brianna. When I confronted Brianna about the situation and ask her why she had told me the car was still available and that she would "have it ready for me" she was very dismissive and said that she thought it had been available when we spoke but that they have 2 other locations so basically it wasn't her fault. The manager then came out and his greeting to my father and I was "heard you had a stroke of bad luck". He was incredibly nonchalant and not at all apologetic. He said that he couldn't nullify the deposit that had been put on the car. When I told him I didn't feel that "bad luck" was the issue but rather incompetence on Brianna's part, he literally shrugged his shoulders. The 3 employees stood there just staring at us, not offering to do anything at all to try to rectify the situation. My father and I left disgusted with what had just happened. I had just wasted an hour and half in the credit union the day before, drug my infant out in the cold weather for a 2 hour drive with tolls and the high price of gas and my father had taken off work to get this car, only to be told it wasn't even available. I had put a lot of work into getting this vehicle. Someone at that dealership had dropped the ball. While I do understand that things happen, my problem is with the way the situation was handled, or rather NOT handled. I was under the assumption that Brianna saying she would "have the car ready for me"  meant she would hold the car for the 2 hours it took me to drive there. She never once mentioned me needing to put a deposit on the car to hold it for the 2 hours (which I would have done). I feel my father and I were treated very disrespectfully. The  couldn't-care-less attitude of Brianna and the manager was completely unacceptable. We didn't even receive an apology. It wasn't like I was screaming or making a scene so I don't understand why the manager didn't offer to do anything at all to work with me. Obviously this dealership didn't want or need my business. I went there with every intention of buying a car from them. Of course I was very disappointed, I really wanted that car. But even more than that I was frustrated with how this dealership conducts business, very poor customer service.