Exton Nissan

I bought a 2010 Murano in March of this year. When they sold me the Murano I was told that they were out of manuals at this time and they would send me one the next week. A week went by and I called to follow up and they told me the manual will be dropped in the mail in the next 24 hours. I waited another week and the manual still did not arrive. I called the dealership and left messages and they failed to return my calls. So on May 24th and I drove to the dealership today to get my manual. I got to MVP Nissan and explained my frustrations. However, they continued to give me the runaround. The General Manager Michael Liss tried to give me a 2009 manual and said "nothing has really changed from the 2009 version to 2010." I said I do not want the 2009 manual, I want the 2010 version since that is the vehicle I own and PAID for!! I then asked him if he has any 2010 Muranos on site. He replied "yes". I said will if someone buys one tonight what manual will you give them. "He responded "a 2010 manual". This made my blood boil. He still refused to give me a 2010 manual even though he has them at the dealership. This is an UNACCEPTABLE practice. He had no problems selling me a Murano without the manual, but repeatedly said he could not sell one today without the manual and that he could not give me one at this time. BUYER BEWARE! If Michael Liss can not back a promise on delivering a manual, what will he do when your car needs to be repaired! Save yourself the hassel and go elsewhere. Please note that the salesman (Bob) I worked with when i originally purchased the car was professional and courteous.