Exton Nissan

My wife and I purchased a new vehicle on 3/31/10 which was brought in from another dealership missing the manuals and spare key. We were told they would have it for us within one week. After 29 days, 7 messages without a return call, and an escalation to corporate consumer affairs they finally delivered. They the said they felt bad about how things went and wanted to offer something to make up for the poor handling of the situation. When I made a request in lieu of their offer I was told it had to be run by the manager and we would be given an answer the following day. After one stop into the dealership, 15 days without an answer, and another escalation to consumer affairs I was told they could do nothing for me. The last three vehicles I purchased were Nissans. This was the first, and certainly will be the last from MVP of Exton. I explained that I had no problem waiting for the key or manual as being without them wasn't hurting me. However, repeatedly ignoring a loyal customer's calls is unacceptable. Just like the other reviewer said, steer clear of this dealer if service after the sale is important to you. Tim Rivas, Mike Liss, and Matt Bonhage have made it abundantly clear it is not important to them.