Exton Nissan

First they treat customers like car dealers did in the '70s. They take your keys from your car for test driving and don't give them back to keep you in the showroom. I had to ask four times to get them back. After finally reaching a price, I bought. They totally botched the delivery. Cliff lost my spare keys to the new car, didn't put the license plate on the car, no windshield washer fluid and the tire pressure warning light was on. I then noticed a week later that there were no center hub caps. When I took it back to get some, they told me the caps must have been stolen since they wouldn't miss that on delivery. I reminded them of the above items missed on delivery. Didn't matter - they wanted $240 for the caps. I was also told they fired Cliff for botched deliveries. Chris Cooke the service manager went as far as to print out a report that indeed, showed that the car was missing the caps while on their lot, but he had a work order that shows they replaced them. So it was missing them, then, it's missing them now, and they screwed everything else up at delivery, but I am a victim of theft. Also, the day I picked the car up, I noticed a new Z sitting on cement blocks with the wheels missing. Cliff explained that it was vandalized the night before and that they have had a number of thefts on the lot & vandalism against the building.... but someone else stole my caps?? As a compromise, they offered to sell me the caps for $90. No thanks - won’t pay for something that should be on the car when I bought it. Since then, Cliff is now back & promised to get me the caps. That's been going on for a month & he can't get his "boss" to ok it. Cliff also told me there were a number of people with similar issues like this, but that new management is cleaning house. If so, where are my caps?? Like I started off with - they are like a dealership from the '70s - no customer service & stick it to the customer any way you can. I wish I say a posting like this before I bought! I've bought at least 30 cars in my life time & this by far has been my worst buying experience ever.