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Kelly Buick GMC


585 State Rd, Emmaus, PA 18049 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
shiesty dealership practices
Written by jrfillman on 05/10/2017

Dealership is very shiest in my opinion .dishonest when it comes to your final paperwork will tell you one thing and do another at signing [Buyer beware of this practice at this dealership] i know i lease the vehicle brand new on May1 2017, [buyer beware when turning in a pre lease car from another manufacturer at this dealership they tell you they'er going to pay the lease payments off and you just turn your car in at other dealer.make sure when you leave Kelly GMC you have check in hand when leaving because any money you put out of pocket first to pay that other lease off they turn around and defraud you out that money by telling one thing and doing another at that point it's to late [FYI. your out that money]get a check from them first do your homework be smart and in my personal opnion, lease or buy somewhere else still waiting for money owed from this dealer signed truthfully not angry just got whole lot smarter and will not purchase here anymore

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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kelly_gmcbuick on 05/11/2017
Dealer Response
Jrfillman, We are sorry you were not completely satisfied with your purchase experience at Kelly Buick/GMC. We offered to take the vehicle back and return all funds under Kelly’s 3 day guarantee. We contacted you 6 times through voicemail messages and or conversations on the phone to meet with our Vice President/Partner and the General Manager. We are disappointed you have decided to decline to meet in person to review the transaction to come to a resolution. If you change your mind, please contact the General Manger of Kelly Buick/GMC, Russ Carter, at (484) 866-5023 to arrange a meeting that would be convenient for you.
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