Faulkner Subaru Bethlehem

I had an excellent experience with Faulkner Subaru Bethlehem similar to that of "niedzwiedz". I had my mind made up on an Outback Premium w/ Moonroof package (after research and a test drive) and did some extensive online shopping in the tristate NY area (I'm in NYC) trying to find the best quote I could. The initial quote I got from Bob G beat the offers I got from others without any back and forth. A dealership in my neighborhood told me they could match the offer from Faulkner and another much closer to me than PA came very close to the quote (and others said they can't match it and warned me that I'd be wasting my time if I drove there expecting to get the car for what I was quoted). So on a Saturday in September I set out to get my car (bringing my Father along for the fun). We went to the dealership in my neighborhood (Star Subaru - Bayside, NY) that was going to match the offer from Faulkner. When it came down to it, they weren't matching the offer at all. They now said they could give me the price I was quoted, but since they didn't have any Outback's in their inventory at the moment, they weren't sure what options it would come with when the stock came in and I would be responsible for the extra costs of whatever options the car arrived with. No guarantee of getting the car I wanted or the price I was given were obvious dealbreakers. We pressed on to the next dealership on my list (Town Subaru - Englewood, NJ) that I had received a quote for a specific Outback they had listed online that was very similar to the quote I got from Faulkner. When I arrived, I asked for the dealer I had worked with to get the quote (I was in contact with him the previous day) but he was off Saturday. I explained to the dealer that helped me which car I was looking for and that I worked online with the other dealer and he told me that the car I was quoted the price for was sold. I asked him when it was sold he told me earlier in the week. This upset me since I worked on a deal for a car they didn't have. The salesman tried to spin me towards other vehicles/options which upset me further. So after that experience I was a bit worked up and last on my list was the one furthest away, Faulkner, which closed at 5:00 on Saturday's. I put a call in to Bob when we started out for PA (it was around 2:30) to ensure that the car I wanted was still available (I hadn't emailed him since earlier in the week). He wasn't available so we took a leap of faith that it was and pressed on. Bob called back about an hour or so later and told me they still had the car and that he'll have it ready for me to test drive in the front of the dealership when I got there. We arrived about a quarter after 4 and Bob was extremely courteous, professional and friendly. We took a test drive and I was convinced I wanted the car feeling no pressure from him whatsoever. Everything was transparent in the pricing I was given and it was in-line with the quote I received. I didn't negotiate a trade-in beforehand, but my car was inspected and I received a fair offer for it so we made that a part of the transaction as well. I worked with Denis O for the financing portion of the sale while Bob got my new car ready for me (mind you this was past closing time for the dealership). Denis explained everything very well and did not push hard for extending the warranty or service contract. I felt very comfortable with everything I was signing and did not have any costs come out of left field after it was completed. Once that was done, I transferred my belongings from my old car to my new car which Bob had all ready for me. Bob gave me a run through of a lot of the features I should know about that we didn't cover on the test drive. He offered to connect my phone to the bluetooth system as well as anything else I might have needed help with. In the week that followed, Bob worked with me to help get my car registration done for New York (it was a little tricky because I was out of state and had a different address on my license and insurance). He was patient throughout and it was done correctly and in time. I admit I was likely a bit of a bugger to him at times but he never let me know it. This was a night and day difference from the dealership experiences I've had. I waited four months to post this review because I wanted to make sure there were no issues with the car or annoyances from the dealership. There are none to report. All is well, and I (along with my Father who was also impressed) will definitely take the trip back to Bethlehem when it's time for a new car.