BMW of Salem
Dealership Service Review
Very dissatisfied with BMW of Salem. I am leasing a 2015 328d M Sport Wagon. In February I was involved in an accident when another driver ran a red light and I ran into them. It wasn't serious enough for the airbags to deploy but the front end damage was considerable. Three months later and my car is still not repaired. Why? Because at some point, as we've been told by BMW of Salem, BMW changed the module which controls the head lights. The new module or however that module works, no longer works with my car. As a result the headlights were not level and they did not track like they should. The BMW of Salem assured me that the headlight leveling issue was fixed and that BMW was working on a solution for the module so we turned in the loaner and took our car back last Friday. The lights are still not level and do not track. Nothing has changed. Aside from the lights, the doors no longer unlock when I touch them and the window washer fluid system is at empty and most likely also not fixed. So I am leasing a car, which is dysfunctional and unsafe to drive. This is not the level of quality I expect from BMW.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No