BMW of Salem

I have worked with 6 different BMW dealerships all over the west coast, with 7 different BMW vehicles, over the last 15 years. In all of my experiences, I have yet to find a service provider who is as friendly, honest, supportive, knowledgeable, and eager as Mackenzie Thompson. She has helped me through warranty details, purchasing the extended maintenance plan, adding the Dinan Stage 1, and now through all of my car care. She remembers my name, my vehicle, and important details, which is impressive and just flat out awesome. She is truly the first service advisor I have felt an honest connection with and I would like her and you all to know this is something that is rare within the auto service industry.