Mercedes-Benz of Medford

In 2014, I purchased a 2013 Mercedes-Benz 350GLK 4Matic from Randall G. of Mercedes-Benz of Medford. Since then, I've been provided with perfect service at every visit. Installation of a trailer hitch and the associated electrical components was included in my purchase. During the installation, I was provided with a free loaner Mercedes that was newer and better equipped than the one I'd purchased. I was provided with frequent updates on the progress of the work. Considerable disassembly of the rear of the vehicle was required and I was able to look at the disassembled vehicle with the mechanic and ask him a few questions about it. That education was very helpful to me. The manufacturer caused some problems for Mercedes-Benz of Medford. The trailer hitch parts came as a series of packages, each of which required the dealership to order another package to complete the job, but the manufacturer didn't tell the dealership this in advance. The dealer handled this fantastically! They kept me continually informed on the status of my work and, since my loaner was better than the vehicle that I owned, I teased them that they could just keep mine. I frequently drive off road and thoroughly consume my vehicles before buying another one. Resale value is trivial once I'm done with them. Obviously, that means a lot of service is required. I live locally and am at the dealership once or twice a month. Every visit is the same: Perfect.