Mercedes-Benz of Medford

Hi, thank you MB Medford Oregon for inviting me to review my recent service. Before I review that service, I’ll be transparent and share that all of my previous services were fine, at least mechanically, however after picking my van up, every time it’s serviced at this dealership, things inside my van were strewn about as if someone was playing a rally sport game while driving my vehicle which I treat with much respect. The last service, Nov. 4 2022, the entire bed platform was dislodged and against the van slider door. This was the third time this had happened out of the three service visits to this dealership. Note that I’ve had another dealership service the vehicle and this did not happen. Because of this, I decided to pull the dash cam footage after that Nov 2022 visit. I was shocked to say the least. Not only was the repair tech disrespectful in his ‘test drive’, i.e., drove it hard, cornered it hard, went through pot holes and over curbs like the van was a side-x-side in the backwoods off road, hence the dislodged items, but, other staff members sat in the front seats while the van was parked in their back lot and listened to my sat radio. They tuned my sat radio to a raunchy comedy channel and had it on that channel for an extended period of time while they rummaged through my personal belongings. The only channels I have saved or have ever used are NPR and The Highway. Never have I listened to a comedy channel, let along one of poor taste. They also had conversations through the open window with their colleagues, whereas they spoke derogatorily about their significant others, and utilized F bombs like it was their favorite adjective. Repeatedly. Flipped their colleagues off too. All of this is saved on the micro SD card on my dash cam. Faces. Some of their first names. And all the dirtiness. I didn’t say anything to the service manager, hoped it was an isolated incident. With that knowledge, and yes I’ve saved all of the dash cam footage, I was then very apprehensive with additional service from this MB dealership. But I’m limited in my rural area - it’s them, at 1.2hrs away, or 4 hrs to the next certified MB dealership. However, during that Nov 2022 service, they diagnosed a turbo resonator oil leak, covered by extended warranty. I made the appointment to have the turbo resonator oil leak repaired, in Feb 2023. I was told this would take 1 day. Since this dealership is the closest to my residence, but yet 1.2 hours away and over a snowy summit, I was hesitant, but again I was assured it would be a 1 day repair. Later that same day I was texted by the dealership that the part they installed did not “seat” correctly, and they would have to order a new part. Now I’m to figure out how to find a way home, without a vehicle. They replied that they had no loaner car, and the issue with the part isn’t uncommon. I was not advised of this prior to my commitment to the service date. The next day, they texted to tell me that the part was on back order….?????? Huh? I asked if I could drive the vehicle in the interim, and the answer was yes, it would be fine, and it would NOT go into limp mode. he said they reinstalled the old cracked turbo resonator, with the old o-rings. So, I got a ride to the dealership a few days later, and spoke to the service manager. I wanted to confirm I could drive the vehicle with the re-installed cracked turbo resonator before I drove it up and over the pass. He advised that it could go into limp mode - something to do with a boost leak from the cracked resonator. I was sure to let him know that was NOT what I was told by the service tech over the phone. He did not recommend I drive the vehicle in it’s current condition. And no loaner. So confusing. He advised that the part would take 4-6 weeks to arrive, and perhaps as long as 6 months. He claimed, almost as if he were bragging, that he has a van on his lot waiting for a backordered part for 6 months and counting. I asked that, if I could find an OEM part sooner would they install it? He said yes, no problem. I had the part ordered that same day, from Euro Parts San Diego, and express delivered directly to the dealership, $110 plus $25 for the express delivery, arriving 2 business days later, and the van was ready that same day that the part was delivered to them. Mind you, they didn’t call to tell me they had received the part I purchased or that they were working on the vehicle, just a text message in the afternoon that said the van was washed and ready for pick up. I then called to inquire if they received the part, and repaired the van, since that information was not included in the text message, and they confirmed it was received, van repaired, and ready for pick up. When I picked up the van, you guessed it, items in the back had been dislodged, including part of the bed. In all of the miles I’ve put on this vehicle, I’ve NEVER dislodged anything on the bed. EVER. It would take some significant force to lift the bed from it’s position to unhook it from the vertical stays and move it. And that dash cam? Yup, all the video between when I dropped it off, and when I picked it up was either gone, or was corrupted. Gone. Except 1 video. And that was all I needed to confirm they could care less about my personal property. And I will continue to save all of the previously obtained dash cam videos with horrendous obscene recorded discussions and hard driving of my vehicle. I’m disgusted by how they treated my personal property, and by the poor taste in casual conversations their employees used, especially towards their female significant others, in those conversations recorded on my dash cam. I won’t buy an MB ever again. Never.