Lithia Toyota of Medford

Purchasing through Lithia was one of the most wonderful experiences we've ever had. There was a gentle kindness displayed by each and every one of the staff members, from those in management down though the line to sales. No one could have felt more welcomed and taken care of, and time and time again they tirelessly worked to make all the adjustments that were needed to tailor the purchase to our specific needs and financial comfort. They were never pushy, never unwelcoming, never impatient, but treated us with the utmost respect, asking us all the right questions to help us find exactly what we were looking for while staying within our desired budget--rather than just trying to sell us something--recommending the most favorable line of action for our sakes. This is one of the things we appreciated most at Lithia. But the person most resposible for all these qualities, traits and outstanding experience is Erica, the young woman in sales who had helped us personally. It is because of her that we will forever remember this experience. She is the one who really made this company stand out above the rest, and their level of business so profoundly excellent. I've rarely met anyone with as much integrity and wholesomeness--not just as an employee--but as a person. She is professional, competent, patient, understanding, and above all, real. She was more like a friend than a salesperson, and no one has ever displayed more of a genuine desire to look out for your best interest than she had. She NEVER came off like she was trying to sell you something. She constantly demonstrated a kindness, trustworthiness and integrity that you knew was genuine--not only in character--but in how she executed her job. She really works hard on your behalf, your budget's, always coming back with the question after every new car and price point that is shown, "Would this be good for you?" Again, her first objective is not to sell you something; it is to MAKE IT RIGHT FOR YOU and will work as hard as is required to GET IT RIGHT FOR YOU--as she would do with family! Words aren't enough to give her the praise she deserves. We loved meeting Erica and owe so much to her for the excellent person and employee that she is! Thank you, Erica!