Mercedes-Benz of Medford
Dealership Service Review
While towing my ML Bluetec went into limp mode in Eureka CA. The local mechanics who worked on MB did not have Star Diagnostics and could find no fault and I needed to see a MB dealer the closest one being MB of Medford. Spoke with my regular Service Advisor at MB Beaverton who said yes the Limp Mode faults can reset when turning off the engine but it would be best to take the vehicle to a MB service center. Dan Wolf the service advisor was very understanding about being a walk-on and told me he would do his best to work me into the schedule. The tech could not find any live or stored codes, test drove the vehicle and the dealership washed and vacuumed the vehicle. I went to pay and Mr. Wolf told me there was no charge. I was flabbergasted to say the least. Folks like you ant MB are the reason I have driven MB since 1967.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes